Contact us

Welcome

Hi, welcome to WhatKnotShop!

Here you will find all kinds of knotted bracelets and one of a kind assembled fiber bracelets. This work is fun to make and even more fun to share with you. Thanks for stopping by!

Most everything you see listed in the store is ready to go and will be shipped usually within 24 hours. Some items are marked "made-to-order" and require additional time to make and ship. Shop listings may give you an idea for a color combination or size that is not shown but can be made for you within a few days.

A note about "handmade": Everything offered for sale here has been made by me from basic materials. I don't outsource production and for now am not a member of any collectives or groups. When you purchase from WhatKnotShop you are supporting a small independent business that strives to provide the finest quality of materials workmanship and service.

Shipping details

Domestic US shipping is First Class Mail unless marked otherwise. Additional item shipping costs are as listed.

If you buy more than three items to be shipped to the same address please contact me to discuss potential adjustments to shipping costs.

Overseas postal rates have increased recently and I have updated shipping rates accordingly.

The usual shipping method is US mail first class service. Costs are higher for priority, overnight and for international shipments. Once I ship your package you assume all risk of damage or non-delivery. If you want special services like insurance or overnight delivery please contact me BEFORE placing your order to enable appropriate adjustments.

International orders are typically higher cost and depend on ship-to location and package weight. I will use the lowest cost shipping method unless you ask for special services.

Some locations are listed in the shipping schedule. If you don't see your location listed please communicate with me in advance to determine costs. I ship worldwide and will be happy to create a special listing for your location if needed.

Customs charges are the responsibility of the buyer. Customs declarations and values are based on the descriptions and price of the items in the order and cannot be arbitrarily adjusted so please do not ask me to change this information.

Refunds, returns & exchanges

If you are not satisfied with your purchase please contact me. I will make every effort to assist you. I accept returns in "like-new" condition within 14 days of purchase.

Unused items may be returned for credit or refund. These items must be clean and undamaged. Shipping costs cannot be refunded. Please message me to request any refunds or exchanges.

Sizing is always the responsibility of the buyer. Guidelines and advice are included in most listings and on my blog. If you have any questions about size please discuss them with me in advance of your purchase.

Refunds are made according to the form of your payment. For example if you use PayPal your refund will be credited to your PayPal account.

Additional information

Payment Policy:
You may use PayPal or credit cards as payment for your order. You may also send regular checks, e-checks, or money orders but these take time to clear which will delay your shipment. As soon as I receive confirmation of cleared payment I will ship your order or initiate work on custom items.

All payments must be received prior to shipping.

Returning customers may get some leeway with payment policies on subsequent orders.

Custom order Policy:
Custom orders must be paid in full before I begin work. I will post a special listing for you with details and a confirmed price. You must complete the transaction to initiate production work. By completing the transaction you are agreeing to the design details as listed.

Larger batch orders require a minimum 50% downpayment to initiate with the balance due prior to shipping. Please communicate with me to discuss scheduling.

If you order a custom item or a batch order and pay for it then I commit resources and time to your order. If later you decide to cancel or substantially modify the order, I will determine adjustments to price and delivery dates possible based on the status of the work.

Custom order guidelines:
Custom work requires some information so that your request can be fulfilled.

Design: This can be based on an item listed in the shop or a new design that you select. Please provide a description or reference and we will work out the details.

Size: Please provide both your "slip on" size and wrist size.

Color: Please reference a sample product from the shop to help identify color (computer monitors show color differently depending on settings and age)

Material: Please reference product listings for possible material choices. I can make you a custom color cord, use material you provide, or research new materials that you may want. There are many possibilities for new materials!

Please refer to the listing item number and description when requesting a custom design . This is the easiest way to clarify details.

Resale Policy:
Items purchased from me may be re-sold by you at other venues including retail boutiques, provided that you do not claim to have made the items yourself. I welcome orders from those who wish to take advantage of my low pricing to order items for their shops, and no permission is required to do so.

If any claims are made as to the origin of the piece, I must be credited as the maker, and purchasing an item does not give you a license to create copies of it. I retain copyright on all items, designs, and photographs, and my photos may be used in accordance with the following policy:

Fair use policy:
I welcome your reviews and links to this site and individual listings. You may place copies of my photos on your blog, pin boards, or other online venues without prior permission. Photos, descriptions, and details may be cited in reviews, collections, and other similar editorial content for general promotional or artistic reviews. All photos must be labeled and linked back to the original source page. You may not use my photos, descriptions or accounts to promote or advertise other products or services except for this shop.

Bricks + Mortar shop owners:
If you are a reseller and would like to order products for your shop please contact me to discuss your needs. I keep a small inventory on hand and can often fill an order from this inventory. I have a limited production capacity in order to preserve the handmade character of the pieces offered. Bulk orders require advance payment in full. Single items may be ordered at regular prices.

WhatKnotShop innovative rope bracelets and fiber design

WhatKnotShop offers both traditional and innovative designs of rope bracelets in a variety of hand dyed colors. Each item in the shop is made individually by hand and shipped directly to you. Custom work is available by request. If you have questions about size or design please contact me and reference a product listing. Shop owners may request special discounts for quantity orders.